Place your customers at the heart of your experiences

Execute meaningful experiences that deliver by listening to your customers at the moments that matter most
Start Free
TRUSTED BY TODAY'S MOST INNOVATIVE BUSINESSES

Leverage customer engagement to create value for your brand

The tools you need to make every interaction relevant, valuable and actionable
CSAT
Product Feedback
NPS®
Customer Experience (CX)
CSAT survey image Product feedback survey image nps survey image Customer Experience Survey Image
CSAT
Evaluate how satisfied customers are with your company’s products or services by analyzing specific events in your user’s journey.
How satisfied are customers with your brand, product or service?
What changes should you make in order to retain current customers and reduce churn?
What is and is not working well?
Product Feedback
Collect first-hand feedback on your product’s appearance, function, or design to optimize according to customer expectations.
What is the general perception of your product?
Should you make any changes to your product’s features, product line or inventory?
What can you do to improve your customers’ experience with your product?
NPS®
Measure Net Promoter Score® in order to evaluate customer experience, benchmark customers’ overall perception of your brand, and predict growth.
How loyal are my customers to my brand?
How much impact is word-of-mouth likely to have on your brand growth?
Where does your company stand in comparison to others in your industry?
Customer Experience (CX)
Assess how satisfied customers are with your company’s products or services across the customer journey
What actions should you take in order to retain consumers?
How motivated are your customers to make future purchases from your brand?
How is your brand is perceived in the marketplace?
Start free Start free

From feedback to customer happiness in 3 simple steps

Easy to use tools to transform customer feedback into your key to competitive differentiation
1
Create engaging surveys
Build professional surveys in minutes using a range of expert-created survey templates
Experience radically higher response rates with easy-to-use, flexible survey design capabilities that transform data collection into engaging, interactive experiences
Sophisticatedly simple survey logic & flow features enable dynamic surveys customized to each respondent
1
2
Gather first hand feedback
Collect more data, more effectively through data-collection opportunities optimized for every device, platform and touchpoint
Sophisticatedly simple survey logic & flow features enable dynamic surveys customized to each respondent
Connect when and where it matters most with action-based website survey triggers
2
3
Optimize your customer experience
Discover critical trends in seconds with real-time results displayed on a visual, easy-to-read dashboard, no spreadsheets or formulas required
Prevent brand-switching by immediately identifying at-risk customers in just a few clicks
Close the gap between data collection and action through immediate insight discovery, filterable by any data point such as customer type, agent, product or region
3
What customers are saying
Thanks to Segmanta's DIY survey creation & analysis tools, we do not need to bet or guess, we simply ask consumers directly, in real time. Across all functions & departments, Segmanta is an unprecedented empower tool, further enabling us to put consumers at the heart of our organization.
Sophie Blum, Procter & Gamble
Segmanta has changed consumer research from a long, arduous process to an easy way we can receive quick and professional feedback enabling better-informed marketing and product decisions.
Marshall Cohen, iHeartRadio
Segmanta has provided us with the ability to test every strategic message, campaign or initiative before launch and optimize existing initiatives based off of feedback from our varying donors. The best part is that we have been able to do all of this optimization without the need to employ external researchers or agencies to assist in the research and decision-making process.
Janet Scardino, CEO of Comic Relief USA

What you can do with Segmanta

One cross-functional solution built for the entire consumer journey
Consumer Understanding
Put your customers at the heart of your decisions with sophisticated research tools built for everyone
Customer Experience
Create, optimize and measure truly exceptional experiences that drive loyalty and growth
Personalized Marketing
Transform Ethically Gathered Data into your fuel for personalized marketing at scale

By using Segmanta, you agree to our Cookie Policy.

Agree