Place your customers at the heart of your experiences
Execute meaningful experiences that deliver by listening to your customers at the moments that matter most
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TRUSTED BY TODAY'S MOST INNOVATIVE BUSINESSES
Leverage customer engagement to create value for your brand
The tools you need to make every interaction relevant, valuable and actionable
How satisfied are customers with your brand, product or service?
What changes should you make in order to retain current customers and reduce churn?
What is and is not working well?
What is the general perception of your product?
Should you make any changes to your product’s features, product line or inventory?
What can you do to improve your customers’ experience with your product?
How loyal are my customers to my brand?
How much impact is word-of-mouth likely to have on your brand growth?
Where does your company stand in comparison to others in your industry?
What actions should you take in order to retain consumers?
How motivated are your customers to make future purchases from your brand?
How is your brand is perceived in the marketplace?
How satisfied and engaged are users with your website’s content?
How satisfied are users with newly added pages, features or experiences?
From feedback to customer happiness in 3 simple steps
Easy to use tools to transform customer feedback into your key to competitive differentiation
1
Create
engaging surveys
Build professional surveys
in minutes using a range of expert-created survey templates
Intuitive drag & drop editor
that helps you create, customize and edit your surveys effortlessly
Experience radically higher response rates
with easy-to-use, flexible survey design capabilities that transform data collection into engaging, interactive experiences
1
2
Gather
first hand feedback
Collect more data
effectively through data-collection opportunities optimized for every device, platform and touchpoint
Sophisticatedly simple
survey logic & flow features enable dynamic surveys customized to each respondent
Connect
when and where it matters most with action-based website survey triggers
2
3
Optimize
your customer experience
Discover critical trends
in seconds with real-time results displayed on a visual, easy-to-read dashboard, no spreadsheets or formulas required
Prevent brand-switching
by immediately identifying at-risk customers in just a few clicks
Close the gap
between data collection and action through immediate insight discovery, filterable by any data point such as customer type, agent, product or region
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What customers are saying
Segmanta has changed consumer research from a long, arduous process to an easy way we can receive quick and professional feedback enabling better-informed marketing and product decisions.
— Marshall Cohen, iHeartRadio
Since adopting Segmanta as our feedback tool, we are able to collect quantitative data that we use to create experiences and services that go above and beyond our client expectations. The insights we gather using Segmanta have been instrumental to our growth over the last couple of years.
— Dan Zakai, CEO & Co-Founder, Mindspace
Segmanta has really helped us obtain a deep insight of customers’ view on upcoming campaigns, providing us with the necessary data in order to ensure that we will have optimum results! As an official partner of P&G Southeast Europe, Segmanta’s flexibility makes it possible for us to customize our surveys according to our various and demanding needs. Accurate and effort saving!
— Aggeliki Stefanopoulou, 47 Purity Street
Segmanta has provided us with the ability to test every strategic message, campaign or initiative before launch and optimize existing initiatives based off of feedback from our varying donors. The best part is that we have been able to do all of this optimization without the need to employ external researchers or agencies to assist in the research and decision-making process.
— Janet Scardino, CEO of Comic Relief USA
What you can do with Segmanta
One cross-functional solution built for the entire consumer journey
Consumer Understanding
Put your customers at the heart of your decisions with sophisticated research tools built for everyone
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Customer Experience
Create, measure and optimize truly exceptional experiences that drive loyalty and growth
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Personalized Marketing
Transform Ethically Gathered Data into your fuel for personalized marketing at scale
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