We’re looking for an analytical, dynamic and driven Senior Customer Success Manager to lead and further build our Customer Success Team, acting as the point of contact for key Segmanta clientele, and ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities.
RESPONSIBILITIES
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Act as the point of contact for Segmanta customers, ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities.
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Manage a team of Customer Success Managers. Be in charge of deployment, onboarding, training, support and professional services to Segmanta customers.
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Monitor product engagement, usage metrics and customer behavior with the goal of understanding customer pain points and opportunities for engagement.
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Build strong relationships with our premium and enterprise customers.
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Understand industry trends and market research best practices and be willing to communicate and implement these practices on behalf of premium and enterprise customers.
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Advocate for the needs of our customers including brainstorming product improvements based on user feedback.
Requirements
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Prior 5+ years' experience in customer success management or account management.
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Native English speaker – a must.
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A strong grounding in a SaaS-based recurring revenue and growth business model - seasoned in understanding value drivers in recurring revenue business.
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Flexible mindset and ability to thrive in a rapidly shifting environment.
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Analytical thinker with the ability to prioritize, multitask and adapt based on user needs and company priorities.
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Highly self-disciplined and eager to learn.
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A people person who enjoys assisting others.
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