Customer Success Manager
Segmanta, the first ever survey platform specifically built for marketers, is rapidly growing and looking for a Customer Success Manager to join our growing team and assist in transforming the way businesses discover what their customers truly want.
This is a unique opportunity to join a fast growing SaaS startup whose skyrocketing customer base already includes multiple Fortune 500 companies, including Procter & Gamble, Nestlé and L’Oréal.
Responsibilities
- Act as the point of contact for Segmanta customers, ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities
- Ensure customer satisfaction by providing top quality service and issue resolution
- Advocate for the needs of our customers including brainstorming product improvements based on user feedback
- Build strong relationships with our premium and enterprise customers
- Monitor product engagement, usage metrics and customer behavior with the goal of understanding customer pain points and opportunities for engagement
- Understand industry trends and market research best practices and be willing to communicate and implement these practices on behalf of premium and enterprise customers
Requirements
- Native English speaker – a must
- Prior experience in customer service or account management – an advantage
- Ability to thrive in a rapidly shifting environment
- A people person who thrives off of communicating with others
- Analytical thinker with the ability to prioritize, multitask and adapt based on user needs and company priorities
- Highly self-disciplined and eager to learn
To apply: Email your CV and a short cover letter to avigayil@segmanta.com
