Customer Success Manager

We’re looking for an analytical, dynamic and driven Customer Success Manager to act as the point of contact for key Segmanta clientele, ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities.

RESPONSIBILITIES
Act as the point of contact for Segmanta customers, ensuring that our customers are receiving maximum value from Segmanta’s features and capabilities
Ensure customer satisfaction by providing top quality service and issue resolution
Advocate for the needs of our customers including brainstorming product improvements based on user feedback
Monitor product engagement, usage metrics and customer behavior with the goal of understanding customer pain points and opportunities for engagement
Understand industry trends and market research best practices and be willing to communicate and implement these practices on behalf of premium and enterprise customers
Requirements
Native English speaker – a must
Prior experience in customer success or account management - an advantage
Flexible mindset and ability to thrive in a rapidly shifting environment
A people person who thrives off of communicating with others
Analytical thinker with the ability to prioritize, multitask and adapt based on user needs and company priorities
Highly self-disciplined and eager to learn
Apply

To apply, email your resume & a short cover letter to careers@segmanta.com

By using Segmanta, you agree to our Cookie Policy.

Agree