This is the 3rd insights digest of Segmanta’s Life During COVID-19 study. We conducted research in the U.S. and the U.K. to understand how the recent pandemic has impacted consumerism, personal relationships, the job market, along with general beliefs and opinions during this unusual time. More than 2,000 respondents completed the survey.


Public health has always been a heated issue amongst citizens and their leaders. During a pandemic more than ever, citizens need their governments to guide through economic, health, and supply challenges. To find out how citizens view the responses of their government during the crisis, we asked more than 2,000 people in the U.K. and the U.S. to rate their satisfaction with their government in handling the COVID-19 chaos. Here are some of our findings from the survey.





.          .          .

Facing the devastating global pandemic, many find it difficult to keep a high spirit, especially when they view their government as incompetent. When asked about their concerns about the future, U.S. respondents are 23% more likely to worry about their government’s efficiency and transparency in handling the crisis, compared to U.K. respondents.

According to research, both governments are losing public trust as citizens had expected their governments to take earlier action than they did during the pandemic. Economic fallback greatly concerned many about their financial situation. Issues from the pandemic runs deeper into governmental leadership competency, administrative structure, international relations, and media. To restore the people’s confidence and maintain stability, governments need to live up to expectations and take responsible, effective measures.